Privacy Policy

Vital Being
ABN 48 736 759 727
Last updated: July 2026

Vital Being respects your privacy and is committed to handling personal and health information carefully, securely and in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

As a private health service provider that holds health information, Vital Being is covered by the Privacy Act regardless of the size or turnover of the business.

Information Vital Being may collect

Vital Being may collect personal and sensitive information needed to provide safe and appropriate services, including:

• your name, date of birth and contact details

• address and appointment location

• emergency contact information

• relevant medical, surgical and medication history

• information about pain, swelling, mobility, skin and tissue health

• treatment notes, measurements and care plans

• referral letters and correspondence from health professionals

• funding, invoicing and payment information

• photographs, where clinically relevant and with your consent

• information submitted through website enquiry or referral forms

Information may be collected directly from you or, with appropriate authority, from a doctor, specialist, allied health professional, family member, care coordinator, funding provider or other person involved in your care.

Why information is collected

Vital Being collects information to:

• assess whether a service is suitable for you

• provide safe and appropriate treatment

• arrange and manage appointments

• develop and review treatment plans

• communicate with you about your care

• liaise with health professionals and care providers where appropriate

• process payments, rebates and funded-service invoices

• meet clinical, insurance, legal and record-keeping obligations

• respond to enquiries, referrals, feedback or complaints

Health information is generally collected with your consent and only where reasonably necessary to provide or manage your care.

Use and disclosure of information

Your personal and health information will generally only be used for the purpose for which it was collected or for a directly related purpose you would reasonably expect.

With your consent, or where otherwise permitted or required by law, information may be shared with:

• your GP, specialist or other treating health professional

• an allied health practitioner involved in your care

• a care coordinator, case manager or authorised funding provider

• your plan manager, insurer or aged-care provider

• professional advisers, insurers or service providers supporting the operation of Vital Being

• government or regulatory authorities where legally required

Only information reasonably necessary for the relevant purpose will be shared.

Provider-funded services

Where an appointment is funded or arranged by another organisation, Vital Being may provide that organisation with information reasonably required for service approval, invoicing, care coordination and reporting.

This may include appointment dates, services provided, fees, progress information or other agreed documentation. The information provided will depend on the funding arrangement and any consent or authority you have given.

Storage and security

Vital Being takes reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, alteration or disclosure.

Information may be stored in secure electronic practice-management, clinical communication, accounting and payment systems, as well as in limited paper records where required.

Reasonable safeguards may include passwords, access controls, secure messaging, protected devices and secure disposal procedures.

No electronic transmission or storage system can be guaranteed to be completely secure.

Website enquiries

Information submitted through the Vital Being website is used to respond to appointment enquiries, referrals and other requests.

Please avoid including unnecessary or highly sensitive medical information in a general website enquiry. More detailed health information can be collected through an appropriate clinical process once contact has been established.

The website may be hosted or supported by third-party technology providers that process limited technical information required to operate the site.

Marketing communications

Vital Being will not use health information for direct marketing without specific consent. You may withdraw consent to receive marketing communications at any time.

Accessing or correcting your information

You may request access to the personal or health information Vital Being holds about you, or ask for inaccurate or incomplete information to be corrected.

Some lawful exceptions may apply. Identity may need to be confirmed before information is released.

Requests can be made using the contact details below.

Privacy concerns and complaints

Privacy enquiries or complaints should first be directed to Vital Being. The matter will be reviewed and a response provided within a reasonable period.

When making a complaint, please provide enough detail to explain the concern and how you would like it addressed.

If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner.

Contact

Vital Being
Phone: 02 4709 4040
Email: [insert business email address]
HealthLink EDI: vitbeing
ABN: 48 736 759 727

This policy may be updated when Vital Being’s services, systems or legal obligations change. A current version will remain available on the website.